Contact Us
This page explains how to contact Casino Not On Gamstop, what we can help with, and what we can't. We are an independent review site. We are not a casino, and we don't hold player accounts, so we can't see your balance, reverse a bet or release a withdrawal.
No contact form, email address or phone number has been supplied for this page, so we haven't listed any. If a contact route is published on floritasbar.com, use that one. Be cautious about any message that claims to be from us but comes from an address you can't verify.
What we can help with
- Corrections: a bonus term, payment method or licence detail on our pages looks out of date or wrong.
- Review feedback: you think a review is unfair, unclear or missing something readers need.
- Method questions: you want to know how we assess casinos. Our About Us page explains who we are and how we work.
- Business or editorial enquiries: partnership, press or listing questions.
When you write, say which page and which casino you mean. Include the date you saw the information and, if you can, a screenshot of the casino's own terms. Bonus terms change often, and dated evidence lets us check quickly against the operator's current wording.
What we can't do
We can't act as your representative in a dispute. That includes a delayed withdrawal, a confiscated bonus or a closed account. We also can't guarantee any outcome, and we don't recommend gambling as a way to earn money or fix money worries.
Problem with a casino? Start here
If you have a dispute with an operator, work through it in this order:
- Read the casino's terms, especially the bonus, withdrawal and verification sections.
- Contact the casino's own customer support in writing (live chat transcripts or email) and keep copies.
- Use the casino's formal complaints procedure if support doesn't resolve it. Ask for its escalation steps and time limits.
- If the operator names a licensing body or an independent dispute service, follow that route with your evidence.
Be aware that casinos not covered by GAMSTOP are usually licensed outside Great Britain, so UK Gambling Commission complaint routes and protections may not apply. Check which licence an operator holds, and don't assume that accepting British players means being authorised to serve them. Our reviews of non GamStop casinos note what each site says about its licence, and our Terms and Conditions set out how you may use this site.
If gambling is causing you harm
If gambling feels out of control, please reach out for support before you contact anyone about a review.
- GamCare: free, confidential advice and counselling. The National Gambling Helpline is 0808 8020 133.
- GAMSTOP: the free UK self-exclusion scheme for licensed sites. Its exclusion periods are six months, one year or five years.
- Blocking software: tools that block gambling sites and apps on your devices.
- Operator tools: deposit and loss limits, and self-exclusion on individual sites.
See our Responsible Gambling page for more detail. You must be 18 or over to gamble.
Commercial disclosure
We may earn commission if you join a casino through links on this site. Commission does not decide rankings or what we say about an operator. Where we mention offers, the casino's own terms apply, so check them before you deposit.
What happens after you write
We aim to check factual reports against the operator's published terms and update the page if the report is confirmed. We can't promise a reply time or a personal answer to every message. Pages show the date they were last updated, so you can see whether a correction has gone live.